Hema Pramasivam | Dryfta Support Desk

Why Dryfta asks for my event title, date and venue?

Everything on Dryfta is about event. So to use it, one has to add the very core of the event i.e. event name, date and venue. Based on that, Dryfta processes every other systems including ticketing, program schedule and other apps. It is mandatory to add these details.

Dryfta does not need ticketing details when you’re only using the platform for abstract submissions and peer reviews. But you still have to add the event details to make the website display Your event’s name and date, and not the default ones.

Can I hide remaining tickets from my Tickets listing on the website?

You can hide remaining tickets by going to Settings of that ticket type
under Basics. To go to Settings, click on the Settings icon besides the
Ticket type you want to make changes for.

How can I set up early/late/onsite registration?

To setup early registration for ticketing, simply create a ticket by going to Ticket Setup tab under Basics and enter the details, click on Save. Once you save, a setting icon shall display in front the just created ticket type. Use that setting if you want to hide the ticket quantity, and sale start and end dates.

Multiple access to Dryfta Support Team from the dashboard

We have multiple points of interaction to let our users get in touch with us whenever they need help.

If you’re looking for help guide, scroll to the top, hover mouse on the top right at user’s profile to display a drop down menu, and there you will find the link to the Help Guide.

If you need immediate support, scroll to the bottom, and click on InstaSupport button.

Need help through Twitter? DM us at @letsdryfta

You can also send us an email at support@dryfta.com for support-related queries.

Got some feedback to share with us? Go to the dashboard, scroll to the bottom and there you have the form to submit your feedback.

How can I use the real-time graph on the dashboard?

The real-time graph on the dashboard displays the registrations, confirmed orders and orders which are pending. It has a button to change view on the basis of day, week and month. The graph also displays various numbers in real-time viz. total payments received, total event registrations so far, orders confirmed, orders which are pending and cancelled orders.

These data points help you analyze how your event is faring and what adjustments can be made in your event marketing and promotion strategy.

Mailing list for contacts? Go to Email Segments

To create mailing lists of your contacts grouped and segmented according to their profile, roles and custom fields, go to Email Segments under Email Broadcast.

Click to create a new segment, choose usertype, associated fields viz. First name, Last name, Email etc, Filter by custom fields if needed.

Select the date range from the top right.

Click on Save.

This segment shall now be displayed under Recipients section when you are ready to send an email campaign.