Author: Sylvia Odhiambo

I cannot access contacts when clicking on next button. How to fix it?

This happens due to data cached for a long time. Please clear cached data from you browser, exit the browser and re-open the Contacts page. Here’s how to clear cache for different browsers:

Chrome

  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. Select the following:
    • Browsing history 
    • Download history 
    • Cookies and other site and plug-in data 
    • Cached images and files 

  3. From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

  4. Click Clear browsing data. 
  5. Exit/quit all browser windows and re-open the browser. 

 

Firefox

  1. From the History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. 
  3. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items. 
  4. Click Clear Now. 
  5. Exit/quit all browser windows and re-open the browser. 

Microsoft Edge

  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History icon, and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.

 

Opera

  1. From the Opera menu, select Settings, and then Delete Private Data…. 
  2. In the dialog box that opens, select the items you want to clear, and then click Delete. 
  3. Exit/quit all browser windows and re-open the browser. 

 

Safari

  1. From the Safari menu, select Clear History and Website Data…. 
  2. Select the desired time range, and then click Clear History. 
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely. 

How do I add information in speakers and attendees public profile?

It is pretty straightforward actually. In this tutorial, we will add a field to be displayed publicly in speakers profile. 

First, go to the Form builder tool, click on Create new form button to create a new form, name it, for example, Speakers bio, select the speaker role when asked to choose a role type. This creates a form which is supposed to be used to enter speaker-specific data.

Now. click on Add new field to create a new field called “Bio” under Speaker bio form. Enter all the details of the field, select the speaker bio form from the right, make it published, set access level to public so anyone who visits the website can see this field in the profile, and tick the box to display this field in the profile. See screenshot below.

image

Now, go to Contacts and click on a speaker’s profile to enter her bio. Let’s say, I want to add bio for Yvonne Stewart. I click on her name to go to her contact details page, and under Speakers bio section, I add some information about her in the Bio field and clicked on Save button to save it. See screenshot below.

image

This information, now displays under Yvonne’s overview section in her public profile. See screenshot.

We also have a lot of video tutorials you can take help of. Go to http://www.youtube.com/c/dryftaeventplatform for our video tuts.

Transaction declined by Authorize.net but payment deducted from my card

Scenario:

The payment was declined with the message: “The Transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder”.

The buyer, however, received the text message from their bank that the transaction has been completed but at the same Dryfta shows the payment for the Order as Declined.

Explanation:

If the card used is a debit/checking card and it fails the AVS checks, the bank will still deduct the funds since the bank approved the transaction. The Authorize.net payment gateway declines the transaction due to AVS failure but the bank does not know this.

 

The cardholder would have to wait for the authorization to expire (seems to vary bank to bank) before the funds are returned to their account.

 

Since the transaction never settles, the merchant has no way to “refund” or “void” the transaction.

Summary:

When you get a decline due to AVS mismtach the customer is not charged. What they are seeing is a pending authorization which will eventually drop off.

Solution:

Go to your Authorize.Net Merchant Interface (Fraud Detection Suite > Enhanced AVS Handling Filter) and turn off the fraud screening settings so it does not decline transactions when the address doesn’t match.

Authorize.net Credit Card Numbers for Testing

You may use the following credit card numbers to run tests on your Authorize.Net account.

    370000000000002    American Express Test Card
    6011000000000012   Discover Test Card
    5424000000000015   MasterCard Test Card
    4007000000027      Visa Test Card
    4012888818888      Visa Test Card
    4222222222222      Visa Error Test

The last testing card number is used to generate errors. This card is intended to return errors and should only be used if that is your intent. For example, you should use that number if you’re testing your site to see how it will respond to Authorize.Net errors.

Expiration date: Use any expiration date after today. If a CVV is required use any three digit combination (four digits if you’re using American Express).

Important: These are not real credit card accounts and will not generate an approval if your account is in live mode. They will return a decline in live mode and an approval in test mode.