Author: Sylvia Odhiambo

To change status from pending to
confirmed or canceled, go to Orders, click on an order, change order
status from the drop down to confirmed or canceled. You can also send
tickets and invoices to buyer with the updated status.

Order status change from pending to confirmed if the payment is completed.

If
the buyer chooses offline payment or hasnt completed online payment,
the order status remains pending until the online payment is completed
(buyer can pay for his pending order by going to his dashboard and
clicking on make payment) or admin has changed the status from pending
to confirmed (if the buyer has already paid for the ticket using an
offline channel).